30 of the Highest Paying Customer Service Jobs in 2022
The best Customer Service jobs can pay up to $185,000 per year.
Customer service is a position that helps customers with any problems they may have with products or services. Professionals in customer service jobs may work in call centers, desks at department stores and grocery stores, or other locations depending on the industry. Your duties will vary based on your location and role within the company.
A software support specialist at a call center is typically responsible for resolving customer complaints and providing technical assistance to customers, while a help desk associate at a department store may be more focused on helping customers find the information they need or assisting them with making purchases.
A software support specialist’s job is different than that of an help desk associate in terms of responsibilities and level of expertise. The help desk associate at a department store may have more emphasis on providing customer service, whereas the software support specialist may be more focused on resolving customer complaints and providing tech assistance.
To land a customer service job, you may need many different skills and qualifications. However, entry-level positions are plentiful and offer great training opportunities. Useful experience may include work in sales, retail, or other client-facing jobs. Generally speaking, you need to have a high school diploma or GED certificate. If you work for a tech company however – computer science degrees are often required!
The most important qualities you need to succeed as a customer service associate are problem resolution, verbal communication, and the ability to remain calm under pressure. Your customers may be difficult or agitated, so it is essential that you can diffuse the situation and keep them satisfied with your company’s products or services.
30 well-paying customer service jobs
If you’re looking for a customer service job that pays well above the minimum wage, here are 15 jobs that fit the bill. Many of these positions offer excellent benefits, such as paid vacation and sick days.
1. Bank teller
The average salary in the United States is $36,120 per year.
Primary duties: Bank tellers are employees of banks and credit unions who help customers with financial transactions. They must manage ATMs, count cash, file deposit slips and balance numbers, and greet customers.
2. Call center representative
A national average salary is $35,723 per year. This figure represents the median wage as well as the mean wage, which is typically higher than the median wage.
Primary duties: A call center representative is responsible for handling inbound and outbound calls for a contact center or telemarketing firm. They are tasked with following call scripts, determining customer needs, researching issues, and providing timely solutions. Representatives may also be responsible for suggesting products to the customers they are speaking with.
3. Medical receptionist
The national average salary is $38,580 per year. This amount varies depending on the position and region.
Primary duties: Medical receptionists are responsible for answering phones, scheduling appointments, sending appointment reminders, greeting and checking in patients at hospitals, clinics and private practices. They may also assist with payment transactions, data entry and bookkeeping duties.
4. Flight attendant
The average salary in the United States is $41,719 per year.
Primary duties: Flight attendants are employed by private and commercial airlines to provide a welcoming atmosphere, help passengers find their seats, assist in stowing carry-on luggage, ensure safety compliance through safety equipment demonstrations and serve food and beverages throughout the flight. They also help test emergency equipment and clean the cabin between flights.
The average salary for a national employee is $46,661.
Primary duties: Receptionists are typically employed by organizations in a front desk environment and are responsible for greeting customers, answering questions, documenting complaints, and directing them to the appropriate employee or department. They may also be required to check visitors in and provide guest security badges.
6. Account coordinator
The national average salary is $43,336 annually.
Primary duties: An account coordinator typically works for a marketing agency and offers administrative support to senior client services staff, such as account executives and account managers. They are responsible for tasks such as preparing and filing contracts, updating internal databases, coordinating meetings, and compiling performance reports.
7. Client relations specialist
The National average salary is $43,956 per year.
Primary duties: Client relations specialists work with many different types of organizations, and are usually responsible for ensuring customer satisfaction. They may handle client inquiries via phone, email, or in person, survey clients about their happiness levels, respond to online customer reviews and compile feedback from customers to help drive company improvements.
The national average salary is $48,432 per year.
Primary duties: A concierge is a professional who helps guests with everything from checking in to finding dining and entertainment options. They are usually employed at a hotel or resort, and work at the front desk. They welcome guests, confirm reservations, show them around the facilities, answer any questions they may have and ensure that their stay is as comfortable as possible. Concierges can also help arrange activities such as transportation and restaurant reservations.
9. Patient coordinator
The national average salary is $44,629 per year.
Primary duties: Patient coordinators provide support to patients and their families during their stay in the hospital or long-term care facility. They work with patients to develop care plans, provide education about treatments and medications, and monitor patient outcomes.
10. Service adviser
According to the National Association of Colleges and Employers, the average salary for a college graduate is $43,336 per year.
Primary duties: A service adviser provides customer service and coordination between technicians and customers at an automotive dealership. They may also reserve rental cars, complete financial transactions, and handle administrative duties.
11. Member services representative
The national average salary is $55,503 per year.
Primary duties: Membership-based organizations often employ service representatives to provide customer service and support. These representatives are responsible for greeting guests, answering phone calls, fielding questions and concerns, submitting guest feedback to senior employees, educating members on organization benefits, policies and procedures as well as upselling or cross-selling services.
12. Help desk analyst
The national average salary is $54,314 per year.
Primary duties: A help desk analyst is an IT professional who helps customers or internal users (such as fellow employees) resolve technical issues. They may handle requests via phone, email, in person or by live support software. They may also help set up new equipment, ensure security compliance and run software updates.
13. Client services manager
The national average salary is $56,308 per year.
Primary duties: Client services managers are responsible for ensuring all clients are satisfied with the service they receive. They may also be in charge of managing a team of customer service representatives.
14. Technical support representative
The national average salary is $43,336 per year.
Primary duties: A support professional who works remotely or in a call center is responsible for handling customer technical concerns. These professionals are tasked with resolving problems and determining the next steps. They may also handle customer transactions, such as purchases and refunds.
15. Front desk manager
The average salary for an employee of the nation is $43,336 per year.
Primary duties: A front desk manager is responsible for the overall running of a front desk at a hotel or resort. This includes training and leading all front desk staff, such as receptionists, concierges and night auditors in ensuring the lobby is clean and presentable. They may also fill in with receptionist or concierge duties, such as greeting guests, answering phones and booking reservations.
16. Business Banking Relationship Manager
A business banking relationship manager is a professional who works for a bank and helps develop relationships with businesses. The job typically requires a degree in economics, finance, or another related field and previous experience in a similar role.
To improve your job prospects, you may also want to pursue banking certifications. These certifications demonstrate your expertise in the field and can help increase your chances of being recruited by a bank. Additionally, advanced knowledge of banking offerings and excellent interpersonal, communication, and organizational skills are essential for success in this field.
17. Customer Experience Strategist
As a customer engagement analyst, your job is to create reports and insights that help your business understand its clients. You analyze marketing data to gain an understanding of the client, produce reports for other parts of the company, and provide advice for product development.
Your research is designed to better understand the average consumer, with the ultimate goal of promoting brand awareness and generating profitable insights. In order to achieve these goals, it is essential that you provide information that can be used by others. This includes understanding which demographics are most likely to respond positively to marketing messages.
18. Call Center Director
To effectively manage a remote customer service operation, call center directors oversee all aspects of staff performance. This includes hiring new agents, assessing their abilities and working to ensure that expectations are met on production levels. Additionally, they may be responsible for developing operational strategies and implementing software or communication equipment that aids in the efficient running of the business.
The call center manager oversees the budget, allocates resources, and coordinates with clients or third-party service providers when necessary.
19. Avaya Engineer
Avaya is a multinational software and telecommunications company that develops and sells unifying communications solutions, such as voice over IP (VoIP) technology, phone systems, system administration tools, and other technical tools. Avaya engineers may work for the company or an organization that utilizes the software.
Designing a communication system for your company can be a daunting task, but with the help of this role, you will have everything you need to successfully implement and maintain your system. You will also be responsible for approving the design and overseeing installation of the system.
20. Dealer Relationship Manager
A dealer relationship manager is a position within a car wholesaler or company that helps dealerships in one’s region or territory. The manager cultivates good relationships with dealerships and promotes indirect loans and other tools for buyers to finance the purchase of a vehicle.
You are responsible for maintaining good lines of communication between the manufacturer and dealerships’ sales departments and managers, as well as assessing the sales performance of various dealerships in your territory. You report to salespeople and finance departments with information about new financial products, making sure that they comply with all company and legal regulations.
21. Business Relationship Manager
A business relationship manager is responsible for helping to improve communication and cooperation between different parts of a company in order to achieve positive business value. This can involve acting as a liaison between team leaders, facilitating the creation of idea documents and value plans, and ensuring that all aspects of the company are working towards common goals.
In order to be successful in the career, you should have a degree in business administration (MBA) or a related field and significant industry experience. Some employers may also require a master’s degree. You need excellent communication, strategic thinking, and leadership skills to be successful in this field.
22. Client Solutions Manager
As a client solutions manager, your job duties include working collaboratively with clients to promote customer satisfaction and company growth. You may also prepare and present business reviews, work with contracts, or manage customer relationships.
To be successful in the marketing field, you typically need a degree in marketing, business administration, or a related field and client service experience. These qualifications vary depending on the industry, but often include excellent interpersonal skills, keen attention to detail, and strong analytical abilities.
23. CRM Consultant
A CRM consultant helps companies improve customer relations by suggesting technology changes, developing sales leads, meeting with vendors, or troubleshooting technical issues. They often provide training as part of the CRM implementation.
24. HVAC Service Manager
An HVAC service manager is responsible for a team of employees who provide maintenance and support for heating, ventilation, and air conditioning systems. They may also decide which equipment to provide, respond to warranty-related customer issues, manage a budget, coordinate with other departments, maintain staffing levels, ensure compliance with safety regulations and monitor employee performance.
HVAC service managers are responsible for approving labor and material quotes for clients, especially when they exceed the normal thresholds for the company. They often have to multitask, prioritize tasks, and be able to delegate work as needed in order to fulfill their responsibilities.
25. Customer Engagement Manager
As a customer engagement manager, your primary responsibility is to help your clients achieve their desired outcomes by consulting with them and developing a plan to meet those goals. You work directly with clients to determine their needs and then develop a strategy that meets those needs.
A career in customer engagement management typically requires a degree in business administration or a related field, several years of prior work experience in customer engagement or sales projects, and strong leadership qualities. Excellent verbal and written communication skills are also important.
26. Customer Success Manager
A customer success manager is responsible for the overall success of clients who use online sales and services. This position typically entails providing support to new clients, maintaining strong relationships with customers, and offering value to them.
Your primary job responsibilities at [company] include opening new accounts, responding to customer inquiries, educating customers about products and services, and leveraging data analysis to develop solutions. Depending on the company’s size and scope, you may have a caseload of client accounts or you may handle all customer relationships.
27. Contact Center Manager
A contact center manager oversees a team of support specialists who handle customer issues through multiple channels, such as online chat, email, and phone calls. In this career, you often lead several tiers of technicians in order to provide the best possible service to your customers. Your responsibilities include hiring and coaching personnel; facilitating continuing education with the product line; making regular communication with your team about updates/quality issues; and managing other duties as needed.
28. Private Client Advisor
A private client advisor is a financial professional who provides personalized advice and services to individual clients, typically employed by a banking institution or investment firm. They work with clients to identify strategies that will help grow their wealth, monitor and manage complex portfolios of assets, and stay compliant with applicable legal and regulatory frameworks.
A career in private client advisory requires a degree in business, finance, or a related field and several years of experience working in a financial institution. Good interpersonal and communication skills are needed to build strong relationships with clients.
29. CRM Coordinator
A CRM coordinator helps manage customer relationships by responding to inquiries and complaints, ensuring high customer satisfaction. They work closely with the sales department to establish positive interactions with new and current customers.
To become a CRM coordinator, you need a high school diploma and customer service experience. Some employers may prefer candidates with an associate or bachelor’s degree and experience using CRM software systems, such as Microsoft Dynamics or Salesforce.
30. Registered Client Associate
As a registered client associate, your job duties include interacting with clients to ensure their satisfaction. This includes setting up their accounts and providing them with updates on the progress of their account. You are essential to the client service experience for these accounts, helping those who have more robust wealth management backgrounds handle investment-related matters.
In some positions, registered client associates may also provide sales support, assist in social media marketing efforts, and educate clients on new account services.
What job has the highest hourly pay?
Anesthesiologist. It’s not uncommon for doctors to earn $100 an hour or more but one category you might not expect is anesthesiologistJobs That Pay $100 (Or More) Per Hour – CNBCwww.cnbc.com › 2010/12/08 › Jobs-That-Pay-$100-(Or-More)-Per-HourAbout Featured Snippets
Is customer service a good career?
Customer service is a fantastic job. It’s unfairly considered as a “backup career” because customer support reps can enter the industry with any experience level and background. But customer service is at the core of a company’s success, making it one of the most vital roles you can play after product and sales12 Top Reasons to Get a Customer Support Job, Straight from a Repblog.hubspot.com › service › customer-support-jobAbout Featured Snippets
Can you make good money in customer service?
Conclusion. The average salary for a customer service agent might be $22,360, but going from “customer service agent” to “customer support” can get you $34,580, or even $57,686. Tips for earning more in this field include: Learn how to fix thingsCustomer Service Salaries: How Much Should You Be Making?blog.capterra.com › customer-service-salaries-how-much-should-you-be-m…About Featured Snippets
Can you make a career out of customer service?
You can grow your career in customer service in a few ways. Become a people manager and lead a team of customer-facing professionals. Specialize in a specific product or service and become a more technical customer service professional. Specialize in writing help content for your company’s knowledge baseThe Ultimate Guide to a Career in Customer Support, Service …blog.hubspot.com › service › customer-support-service-careersAbout Featured Snippets